Introduction
If you have lost access to your game progress, cloud saves may help you recover your PikPok profile on a new device or after reinstalling the game. This guide explains what profile recovery means, when to use it, how to restore your progress, and what to do if the restore does not work as expected.
What profile recovery via cloud saves means
Profile recovery via cloud saves means restoring your game progress from a saved copy stored online. If your game is connected to a cloud save service, your progress may be available even if you change devices, reinstall the game, or reset your phone or tablet.
A successful restore can bring back your progress, unlocked content, and other saved profile data, depending on the game and the save service used.
When you may need to recover your profile
You may need to recover your profile if you are:
- Setting up the game on a new device.
- Reinstalling the game after deleting it
- Trying to restore lost progress after a reset or app issue
- Recovering progress after your device was reset, replaced, or repaired
How to recover your profile through cloud saves
Follow these steps to try restoring your saved profile. The exact steps may vary slightly depending on the game and your device.
- Install or open the PikPok game on your device.
- Make sure you are signed in to the same cloud save account you used before, such as your platform account or connected save service.
- If prompted, choose the option to restore, sync, or load your cloud save.
- Wait for the sync to complete before closing the game.
- Check whether your profile, progress, and unlocked items have returned.
- If you use more than one device, confirm that the correct account is signed in on each device.
If the cloud save does not restore correctly
If your progress does not appear after restoring, try the following steps before contacting support:
- Confirm that you are signed in to the correct account.
- Close the game completely and reopen it to trigger a new sync.
- Check your internet connection and try again on a stable network.
- Make sure the game is updated to the latest version.
- If you have multiple saves or profiles, verify that the correct one is selected.
If the wrong profile appears or the save still does not restore, contact support with as much detail as possible, including your device model, game name, account details, and what happened when you tried to restore.
Tips to prevent future profile loss
To help protect your progress in the future:
- Keep cloud saves enabled whenever the game supports them.
- Use the same account on all devices you play on.
- Avoid uninstalling the game before confirming your progress is synced.
- Check that your save is up to date before switching devices or resetting your phone.
- Take note of the account or login method linked to your game profile.
When to contact support
Contact PikPok support if you cannot recover your profile after trying the steps above, if your progress is missing, or if you believe the wrong cloud save was loaded. Include any useful details, such as your player name, game title, device type, and the date you last had access to your progress.
Additional information
Cloud save availability and recovery options may vary by game, device, and account type. If you are unsure which save service your game uses, check the game settings or contact support for help.