Introduction
If you made an in-app purchase in a PikPok game and it is not showing up, you may be able to restore it. Restoring purchases helps re-sync eligible purchases with your account on the same platform you originally used.
What restoring purchases means
Restoring purchases is a feature that asks the App Store or Google Play to check for previous eligible purchases and reapply them to your game account. It is most commonly used for non-consumable purchases, such as permanent unlocks, and for subscriptions that are still active, depending on the game and platform.
When to use restore purchases
Use restore purchases if you:
Reinstalled the game on the same device or a new device
Signed in with the same Apple ID or Google account used to make the purchase
Bought an item, but it is not appearing in the game
Need to recover a non-consumable purchase or active subscription
How to restore purchases on iOS
Open the PikPok game on your iPhone or iPad.
Go to the in-game settings, store, or help menu.
Tap Restore Purchases or a similar option.
Wait for the game to check your Apple ID and restore any eligible purchases.
If prompted, sign in with the Apple ID that was used to make the purchase.
How to restore purchases on Android
Open the PikPok game on your Android device.
Make sure you are signed in to Google Play with the same Google account used for the purchase.
Open the in-game settings, store, or help menu.
Tap Restore Purchases or the equivalent option.
Allow the game to verify your Google Play purchase history.
Why restore purchases might not work
If your purchase does not restore, one of these common reasons may apply:
You are signed in with a different Apple ID or Google account
The purchase was made on a different platform, and purchases cannot be transferred between iOS and Android
The item was a consumable purchase, which cannot usually be restored once used
The purchase has not finished processing yet
There is a temporary connection issue with the App Store or Google Play
The game needs to be updated to the latest version
What to try if restore does not work
Confirm that you are using the correct Apple ID or Google account.
Check that the game is updated to the latest version.
Restart the game and try restoring again.
Make sure your device has a stable internet connection.
If possible, wait a short time and try again in case the purchase is still processing.
Contact support
If you still cannot restore your purchase, contact PikPok Support and include as much detail as possible, such as:
The game name
Your device model and operating system version
The date of the purchase
A copy of your receipt or order number
A brief description of what happened when you tried to restore
Additional information
Restoring purchases only works on the platform where the purchase was originally made. If you changed platforms, created a new account, or used a different store account, the purchase may not be available to restore.